- Make sure your FreeCAD version is up to date
Bug fix releases are published a few times a year as needed. Make sure you are using the latest version (0.16 Revision 6706/6707). Download
- Search the forum first
Chances are other users had the same problem as you before. The 3 most common questions are covered here. Also have a look at our exhaustive wiki FAQ, the FreeCAD Manual and the Documentation.
- Please provide your FreeCAD version info
Open the Help --> About FreeCAD menu then click on the "Copy to clipboard" button, and paste its content in the text input area. This will provide us valuable information on your exact version and revision number, your operating system as well as FreeCAD's internal libraries. (Mac users: the About FreeCAD menu is under the Apple menu.)
Please do not attach a screen capture instead of posting the Help > About FreeCAD information from the clipboard. Don't add your FreeCAD info to your signature, as it will put it out of context.
- Please provide a complete description of your problem
The best way to get quick and efficient help is to not spare any details. What workbench and tools are you using? What steps did you take? What was the result? This will avoid back-and-forth exchanges and save time for everybody.
- Add your FreeCAD file and/or screen captures
Your FreeCAD file (*.FCStd) can be useful to troubleshoot the problem, and screen captures can also be useful. Under the text input area, click on the Attachments tab, then click on the Add files button. (Many different file formats are supported)
Please don't zip your *.FCStd file, it is already zipped. Windows users: please do not attach screen captures in Word or PDF format. Use the Windows Snipping tool to save your capture as a PNG image. (Here's how)
File attachments are limited to 1MB in size. If your *.FCStd file is too big to attach, you can use an online storage service (many are free like Google Drive, Microsoft OneDrive, Dropbox).
Thanks for reading! And don't forget to thank those who helped you. We're all volunteers who dedicate some of our precious time to help others and thanks are always appreciated.
Revised 04/22/2017 based on this topic. Thanks to bejant, chrisb, DeepSOIC, jmaustpc and sgrogan.