Bug submission guidelines

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chrisb
Posts: 35366
Joined: Tue Mar 17, 2015 9:14 am

Re: Traceback = bug ?

Postby chrisb » Thu Feb 04, 2021 11:13 pm

hmk wrote: Thu Feb 04, 2021 3:28 pm However, I am not sure if it will survived the scrutiny of Wiki editors...
You edited it, so you are already one of them :) .
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DrC
Posts: 24
Joined: Tue Sep 13, 2016 1:12 am

Re: Bug submission guidelines

Postby DrC » Fri Feb 05, 2021 6:23 am

Hmm ...

Quote: Bugs reported on the forum can be easily missed so post them there.

Bugs posted there seem to stop with "Where's the forum thread".

I am in awe of what you guys and gals do, and I appreciate the need to separate rtfm issues from coding errors and UI design faults, but taking a holistic system view they are all bugs.

Would a front end inviting the victim to categorise the problem as needing a change to the instruction manual, the screen handling or the geometry code help? The first is where users can help one another, the second where opinions may vary, and the third is for the gurus. Perhaps HELP needed, IDEAS ofered, and BROKEN?

What do other users having problems think? My personal frustration is that I only come across issues when I'm trying to do something that was uppermost in my mind until the issue came up. I don't even know how to go about looking for bugs; they are an interruption, to be reported while I can remember how they happened, circumvented to solve my problem a different way to be shared later if my solution seems useful or raised, with other users in a help forum if it's a show stopper.

But what DO other users think?

DrC
chrisb
Posts: 35366
Joined: Tue Mar 17, 2015 9:14 am

Re: Bug submission guidelines

Postby chrisb » Fri Feb 05, 2021 6:52 am

If you look at the huge number of so called bugs here which actually turned out to be something of
- it doesn’t work like in program xyz
- I have expected something else
- handling is cumbersome, program is unusable :cry: ... oh that’s how it should be done :D
- ...
you will see that there is a huge grey zone between bugs and help requests.

Furthermore the errors are often very well prepared in the forum so that it is easier for the developers to implement a solution.
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kcleung
Posts: 128
Joined: Sun Apr 24, 2011 11:56 am

Re: Bug submission guidelines

Postby kcleung » Mon Apr 19, 2021 1:59 am

Is there another tracker for feature enhancement? If so, can you please post the link?

Thx!
chrisb
Posts: 35366
Joined: Tue Mar 17, 2015 9:14 am

Re: Bug submission guidelines

Postby chrisb » Mon Apr 19, 2021 6:40 am

kcleung wrote: Mon Apr 19, 2021 1:59 am Is there another tracker for feature enhancement? If so, can you please post the link?
It's the same tracker - and the same process: Discuss your ideas in Open discussion forum before creating a ticket. Feature requests are to be callsified as such in the tracker.
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run_the_race
Posts: 137
Joined: Mon Feb 01, 2021 7:22 pm

Re: Bug submission guidelines

Postby run_the_race » Sun Apr 25, 2021 9:56 pm

Where in the forum should one open a thread about up suspected bug? Maybe the how to report a bug guidelines can be updated with this information. Thanks.
chrisb
Posts: 35366
Joined: Tue Mar 17, 2015 9:14 am

Re: Bug submission guidelines

Postby chrisb » Mon Apr 26, 2021 8:58 am

Step 3 of the first post now says: 3. Discuss the problem on the Help forum first!
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