Conda Crash

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Giterdun
Posts: 17
Joined: Sat Feb 13, 2021 5:34 am

Conda Crash

Postby Giterdun » Mon Feb 22, 2021 3:57 pm

Hey guys,
I had .18 installed on my Windows 10 64-bit laptop, and it ran fine, but I have the FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64 version on my desktop machines, so I uninstalled the .18 version, and just unzipped the Conda version to a folder on my laptop so I can work on the same files as on the desktop.. When I ran the program, it tries to start up, but it gets to a white screen and then crashes. I tried it a couple times with the same result. I looked in the event log file and found the text pasted below. The same version runs fine on my Windows 10 64-bit desktops, so not sure why it wouldn't run on the laptop. It's a little older, but it ran the .18 version fine. Just wondering if there's any way to make this work.. Let me know if you need me to collect any more info.. Thank you for the great program.



===================================================================================================================
Faulting application name: QtWebEngineProcess.exe, version: 5.12.9.0, time stamp: 0x5ffd7cf9
Faulting module name: Qt5WebEngineCore_conda.dll, version: 5.12.9.0, time stamp: 0x5ffd7cec
Exception code: 0x80000003
Fault offset: 0x0000000002f3a100
Faulting process id: 0x3f28
Faulting application start time: 0x01d7092fd12af16a
Faulting application path: C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\QtWebEngineProcess.exe
Faulting module path: C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\Qt5WebEngineCore_conda.dll
Report Id: 7573ec1e-6b46-44f2-a77b-655b4565fe07
Faulting package full name:
Faulting package-relative application ID:

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2021-02-22T15:31:50.382228100Z

EventRecordID 23819

Channel Application

Computer Vaio

Security


- EventData

QtWebEngineProcess.exe
5.12.9.0
5ffd7cf9
Qt5WebEngineCore_conda.dll
5.12.9.0
5ffd7cec
80000003
0000000002f3a100
3f28
01d7092fd12af16a
C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\QtWebEngineProcess.exe
C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\Qt5WebEngineCore_conda.dll
7573ec1e-6b46-44f2-a77b-655b4565fe07
User avatar
Giterdun
Posts: 17
Joined: Sat Feb 13, 2021 5:34 am

Re: Conda Crash

Postby Giterdun » Mon Feb 22, 2021 4:08 pm

Just a followup.. I also unzipped the FreeCAD_0.19.24054_Win-LPv12.4.3_vc17.x-x86-64 version and it crashes as well with pretty much the same file.. As mentioned, it is an older laptop with only 4GB Ram.. Could that be the issue?? see attached..

Faulting application name: FreeCAD.exe, version: 0.19.0.16100, time stamp: 0x6027f625
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.1.0, time stamp: 0x5f51102f
Exception code: 0x80000003
Fault offset: 0x000000000016d6df
Faulting process id: 0x1af0
Faulting application start time: 0x01d7093392e790a9
Faulting application path: C:\FreeCAD_0.19.24054_Win-LPv12.4.3_vc17.x-x86-64\bin\FreeCAD.exe
Faulting module path: C:\FreeCAD_0.19.24054_Win-LPv12.4.3_vc17.x-x86-64\bin\Qt5WebEngineCore.dll
Report Id: b8d1dad9-0799-4d42-9156-a1d34ec23d26
Faulting package full name:
Faulting package-relative application ID:
Attachments
laptop.jpg
laptop.jpg (76.22 KiB) Viewed 234 times
chrisb
Posts: 31986
Joined: Tue Mar 17, 2015 9:14 am

Re: Conda Crash

Postby chrisb » Mon Feb 22, 2021 6:09 pm

If it runs on other machines the first step could be to reset the configuration with the button in the preferences. Another possibility is to delete your config files or to move them in case you want to restore them.

If that doesn't help, have a look at the Known OS specific issues.
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Giterdun
Posts: 17
Joined: Sat Feb 13, 2021 5:34 am

Re: Conda Crash

Postby Giterdun » Mon Feb 22, 2021 8:09 pm

Hi Chris,
I did an uninstall of .18 beforehand. As per your advice, I checked in the %Appdata\Freecad folder for the config files from that version but they weren't there as they were probably deleted with the uninstall, but the folder still existed, so I just deleted that as well.. Then I simply copied the FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64.7z file from my desktop and just unzipped the file into C:\ and it created the folder C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64. Then I just ran the freecad.exe file from the bin folder. That's the same steps as I did on the desktops. I don't understand what you mean by the "button in preferences"..
Thanks...
chrisb
Posts: 31986
Joined: Tue Mar 17, 2015 9:14 am

Re: Conda Crash

Postby chrisb » Mon Feb 22, 2021 9:40 pm

Giterdun wrote:
Mon Feb 22, 2021 8:09 pm
I don't understand what you mean by the "button in preferences"..
Attachments
Bildschirmfoto 2021-02-22 um 22.35.46.png
Bildschirmfoto 2021-02-22 um 22.35.46.png (67.22 KiB) Viewed 169 times
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Giterdun
Posts: 17
Joined: Sat Feb 13, 2021 5:34 am

Re: Conda Crash

Postby Giterdun » Wed Feb 24, 2021 5:37 am

Chris, thanks.... sry.. busy day.. anyways, it doesn't get that far.. when it is starting up, it gets to the blank white screen that is just before you get to the normal start screen. Then it just crashes and closes..