Conda Crash (v0.19_pre on Windows)

[Giterdun]

Hey guys,
I had .18 installed on my Windows 10 64-bit laptop, and it ran fine, but I have the FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64 version on my desktop machines, so I uninstalled the .18 version, and just unzipped the Conda version to a folder on my laptop so I can work on the same files as on the desktop.. When I ran the program, it tries to start up, but it gets to a white screen and then crashes. I tried it a couple times with the same result. I looked in the event log file and found the text pasted below. The same version runs fine on my Windows 10 64-bit desktops, so not sure why it wouldn't run on the laptop. It's a little older, but it ran the .18 version fine. Just wondering if there's any way to make this work.. Let me know if you need me to collect any more info.. Thank you for the great program.



===================================================================================================================
Faulting application name: QtWebEngineProcess.exe, version: 5.12.9.0, time stamp: 0x5ffd7cf9
Faulting module name: Qt5WebEngineCore_conda.dll, version: 5.12.9.0, time stamp: 0x5ffd7cec
Exception code: 0x80000003
Fault offset: 0x0000000002f3a100
Faulting process id: 0x3f28
Faulting application start time: 0x01d7092fd12af16a
Faulting application path: C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\QtWebEngineProcess.exe
Faulting module path: C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\Qt5WebEngineCore_conda.dll
Report Id: 7573ec1e-6b46-44f2-a77b-655b4565fe07
Faulting package full name:
Faulting package-relative application ID:

+ System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2021-02-22T15:31:50.382228100Z

EventRecordID 23819

Channel Application

Computer Vaio

Security


- EventData

QtWebEngineProcess.exe
5.12.9.0
5ffd7cf9
Qt5WebEngineCore_conda.dll
5.12.9.0
5ffd7cec
80000003
0000000002f3a100
3f28
01d7092fd12af16a
C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\QtWebEngineProcess.exe
C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64\bin\Qt5WebEngineCore_conda.dll
7573ec1e-6b46-44f2-a77b-655b4565fe07

[Giterdun]

Just a followup.. I also unzipped the FreeCAD_0.19.24054_Win-LPv12.4.3_vc17.x-x86-64 version and it crashes as well with pretty much the same file.. As mentioned, it is an older laptop with only 4GB Ram.. Could that be the issue?? see attached..

Faulting application name: FreeCAD.exe, version: 0.19.0.16100, time stamp: 0x6027f625
Faulting module name: Qt5WebEngineCore.dll, version: 5.15.1.0, time stamp: 0x5f51102f
Exception code: 0x80000003
Fault offset: 0x000000000016d6df
Faulting process id: 0x1af0
Faulting application start time: 0x01d7093392e790a9
Faulting application path: C:\FreeCAD_0.19.24054_Win-LPv12.4.3_vc17.x-x86-64\bin\FreeCAD.exe
Faulting module path: C:\FreeCAD_0.19.24054_Win-LPv12.4.3_vc17.x-x86-64\bin\Qt5WebEngineCore.dll
Report Id: b8d1dad9-0799-4d42-9156-a1d34ec23d26
Faulting package full name:
Faulting package-relative application ID:

[chrisb]

If it runs on other machines the first step could be to reset the configuration with the button in the preferences. Another possibility is to delete your config files or to move them in case you want to restore them.

If that doesn't help, have a look at the Known OS specific issues.

[Giterdun]

Hi Chris,
I did an uninstall of .18 beforehand. As per your advice, I checked in the %Appdata\Freecad folder for the config files from that version but they weren't there as they were probably deleted with the uninstall, but the folder still existed, so I just deleted that as well.. Then I simply copied the FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64.7z file from my desktop and just unzipped the file into C:\ and it created the folder C:\FreeCAD_0.19.24054-Win-Conda_vc14.x-x86_64. Then I just ran the freecad.exe file from the bin folder. That's the same steps as I did on the desktops. I don't understand what you mean by the "button in preferences"..
Thanks...

[chrisb]

I don't understand what you mean by the "button in preferences"..

[Giterdun]

Chris, thanks.... sry.. busy day.. anyways, it doesn't get that far.. when it is starting up, it gets to the blank white screen that is just before you get to the normal start screen. Then it just crashes and closes..

[Giterdun]

Just following up guys.. Just tried the Conda 24267 Pre version on my laptop, and it still crashes on opening, so maybe my laptop is just too old to run it.. anyways, here's the crash info I got from the event viewer.. Please note this same Conda version runs fine on my desktop, so it may just be related to the laptop hardware, although it did run the released 18.4 version just fine.

Level Date and Time Source Event ID Task Category
Information 3/4/2021 8:49:13 AM Windows Error Reporting 1001 None "Fault bucket 1716063838981162364, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: QtWebEngineProcess.exe
P2: 5.12.9.0
P3: 602ec733
P4: Qt5WebEngineCore_conda.dll
P5: 5.12.9.0
P6: 602ec71d
P7: 80000003
P8: 0000000002f3a100
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB3F4.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB58B.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5CB.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB5DC.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB699.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_QtWebEngineProce_c137e6df46e530c35e997e67784281abfc0bbd0_30ce20d3_7293a265-446d-43a6-a4da-14108333d6c6

Analysis symbol:
Rechecking for solution: 0
Report Id: 89ba4763-91bc-4ee4-9c5f-9dc437d941a8
Report Status: 268435456
Hashed bucket: c9da0bc23de41792e7d0aef82e5d857c
Cab Guid: 0"
Error 3/4/2021 8:49:11 AM Application Error 1000 (100) "Faulting application name: QtWebEngineProcess.exe, version: 5.12.9.0, time stamp: 0x602ec733
Faulting module name: Qt5WebEngineCore_conda.dll, version: 5.12.9.0, time stamp: 0x602ec71d
Exception code: 0x80000003
Fault offset: 0x0000000002f3a100
Faulting process id: 0x1c9c
Faulting application start time: 0x01d7110de4817473
Faulting application path: C:\FreeCAD_0.19.24267-Win-Conda_vc14.x-x86_64\bin\QtWebEngineProcess.exe
Faulting module path: C:\FreeCAD_0.19.24267-Win-Conda_vc14.x-x86_64\bin\Qt5WebEngineCore_conda.dll
Report Id: 89ba4763-91bc-4ee4-9c5f-9dc437d941a8

[Kunda1]

bumping for more visiblity

[GeneFC]

Exception code: 0x80000003 typically means a driver conflict problem. Hard to say what the best solution might be, but that would explain the difference between computers.

Gene

[Giterdun]

Exception code: 0x80000003 typically means a driver conflict problem. Hard to say what the best solution might be, but that would explain the difference between computers.

Gene

Ya, I agree Gene. It;s an Asus Vaio laptop. It's a bit older and still quite functional, but there are no updated drivers for the onboard video card. The driver issue appears to be related to the OpenGL version (it's too old) , but I found a way around the issue.. From my laptop I can connect to my desktop PC that has FreeCAD on it using "remote desktop" and just run it from there, so it's the next best thing.