Read this if you have trouble logging in to the new forum

Have some feature requests, feedback, cool stuff to share, or want to know where FreeCAD is going? This is the place.
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NormandC
Posts: 18534
Joined: Sat Feb 06, 2010 9:52 pm
Location: Québec, Canada

Read this if you have trouble logging in to the new forum

Postby NormandC » Thu Nov 14, 2013 1:28 am

If you're having trouble connecting to the new forum with your existing user name, please do not create a new account here until you have made sure you followed the instructions EXACTLY.

NOTE: this is only for people who had an account on the old forum on Sourceforge, which is no longer online.

Procedure to regain your credentials
  1. Go to your sourceforge account
  2. IMPORTANT: check that the "Mail alias settings" is set to "accept all mail"
    Sourceforge_account.png
    Sourceforge_account.png (96.99 KiB) Viewed 7145 times
  3. Head to the login page of the NEW FreeCAD forum ucp.php?mode=login
  4. Click on "I forgot my password"
  5. Enter your username (it's the same as the old forum)
  6. For e-mail address, use your Sourceforge email address, which is in the form of username@users.sourceforge.net
  7. If you get an error that this email address is not recognized, use your own email address (to which you usually receive forum email notifications)
  8. Click on the Submit button
  9. Wait for a reset email.
Beware, the email was treated as spam for a few people, and it may take 30 minutes to come.
Last edited by NormandC on Sat Feb 08, 2014 3:35 am, edited 3 times in total.
Reason: Removed the period to avoid errors with copy & paste!
renatorivo
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Location: Torino - Italy

Re: Read this if you have trouble logging in to the new foru

Postby renatorivo » Fri Nov 15, 2013 2:52 pm

For e-mail address, use your Sourceforge email address, which is in the form of username@users.sourceforge.net.
attention with copy/paste: not renato
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NormandC
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Location: Québec, Canada

Re: Read this if you have trouble logging in to the new foru

Postby NormandC » Fri Nov 15, 2013 6:04 pm

Good call, I deleted the period "." from the end of the sentence. :)
harpo_bzh
Posts: 18
Joined: Sun Nov 24, 2013 5:18 pm

Re: Read this if you have trouble logging in to the new foru

Postby harpo_bzh » Sun Nov 24, 2013 5:32 pm

Sorry to importunate, but I'd like to explain the trouble I got to login to the forum.

I tried to reconnect to the forum after a long time. But I couldn't. I thought I didn't give the good password, so I went to Sourceforge to retrieve a new one.
Then I went to the FreeCad forum to login.
I got "You exceeded the maximum allowed number of login attempts. In addition to your username and password you now also have to solve the CAPTCHA below."
When I gave the red answer to the question? I got the same message.

If I tried to "Resend activation e-mail", I got "The e-mail/username information submitted could not be found."

So I din't actually know where to login tomy last name "harpo-bzh". :oops:
Then I created a new logi "harpo_bzh" with the same e-mail address and finally could participate!

So, you may destroy the old harpo-bzh profile I can't use anymore.

I enjoy to be able to take some time with FreeCad!

See you!
:D

--
harpo_bzh
ulrich1a
Posts: 1881
Joined: Sun Jul 07, 2013 12:08 pm

Re: Read this if you have trouble logging in to the new foru

Postby ulrich1a » Sun Dec 01, 2013 11:25 am

I went into the same trap as harpo_bzh. The following point should be made a little bit clearer.
3. Head to the login page ucp.php?mode=login
I thought, I should use the login page of sourceforge. As the first point says: 1. Go to your sourceforge account.

A clearer statement will be:

3. Head to the login page of the new FreeCAD forum: ucp.php?mode=login

Using this approach and using the username@users.sourceforge.net email-adress everthing worked as expected.

Regards
Ulrich
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NormandC
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Location: Québec, Canada

Re: Read this if you have trouble logging in to the new foru

Postby NormandC » Sun Dec 01, 2013 6:18 pm

ulrich1a wrote:A clearer statement will be:

3. Head to the login page of the new FreeCAD forum
But the link was for the NEW forum! All you have to do is click it!

Anyway I'll change it.
agu
Posts: 10
Joined: Sun Dec 15, 2013 9:02 pm

Re: Read this if you have trouble logging in to the new foru

Postby agu » Sun Dec 15, 2013 9:58 pm

Hello Norm,

I have follow the instructions with any results.
If I try with the sourceforge e.mail the final message said:
" A new passport was sent to your registered e-mail address"
But I have not receive anything . I have activated "Accept all e-mail" in my sourceforge account.
If I try with the e-mail where I receive the sourceforge notifications the message said :
"The e-mail/username information submitted could not be found "
Can I do something more for recover my account?

Regards.
aguseguedre
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NormandC
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Location: Québec, Canada

Re: Read this if you have trouble logging in to the new forum

Postby NormandC » Sun Feb 21, 2016 8:20 pm

Mods: the forum moved more than 2 years ago, I believe this could be taken down from its "pinned" status at the top of the forum.
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yorik
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Re: Read this if you have trouble logging in to the new forum

Postby yorik » Sun Feb 21, 2016 9:51 pm

right you are. Done!